Hire Controller

What Will You Be Doing?

As a Hire Controller at our Customer Contact Centre (CCC) in Stockport, you will have a versatile and varied role liaising with the sales team and other functions to ensure prompt, efficient and reliable service delivery for our customers. 

Responsibilities include:

• Liaising with customers to fulfil equipment orders over the telephone and via email
• Processing equipment hire, ensuring the correct administration is carried out 
• Communicating with external re-hire companies to source equipment
• Dealing with invoice queries, chasing collections and managing damages
• Managing on and off-hires, collections and breakdowns
• Liasing with our sales team, suppliers and depot network to ensure excellent customer service for our customers 
• Utilising our internal systems to ensure correct administration of the hire 

If you come to work with Boels Rental as a Hire Controller, then you do that for a good reason. We will value your skills and that is why you can expect from us:

• A competitive annual salary ranging from £29,000 to £31,000 plus quarterly performance based bonuses. The salary range represents the low and high end of the salary range for this position. It gives you an indication of what you could realistically expect to earn during your tenure in the position. It also takes into account any potential annual salary raises/reviews. Actual salary offered will vary depending on factors including but not limited to location, relevant skills/experience, relevant qualifications and performance.
• 33 leave days of annual leave per year including official bank holidays.
• At Boels, we recognise the benefits that contributing to the community can have on our mental strength. This is why we also offer all our employees one additional day of leave per year (separate to the annual leave allowance) to spend supporting their local community, getting involved with a local charity, or boosting their mental strength.
• Enhanced Maternity & Paternity Pay
• Boels Rental recognises that many of the skills that Armed Forces Reservists gain during their training are transferrable to the workplace. Therefore, we offer seven days extra paid leave for you to undertake official reservist activities (proof from MOD to be provided).
• Boels Rental offers you an Employee Assistance Programme with access to legal, health and wellbeing advice and support when you need it most (https://www.healthassured.org/)
• Boels Rental recognises and honours our employees with quarterly and annual awards.
• You can take advantage of the TechScheme (https://www.techscheme.co.uk/)
• You can take advantage of the Cycle to Work scheme (https://www.cyclescheme.co.uk/)

Your Profile

You love solving problems and making our customers happy! We are looking for someone that is -

• IT literate and experienced in using windows applications
• Has excellent customer service and communication skills 
• Friendly with a courteous telephone manner
• A strong team player, and enjoys working as part of a team
• A good knowledge of plant machinery and small tools would be preferrable but not essential as full training will be given