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Hire Controller

Your role will involve the processing of customer enquiries by telephone and email, ensuring that they are dealt with promptly and effectively. Sounds great, right? This Hire Controller vacancy at Boels in Stockport could be perfect for you!

Stockport 42.5 hours per week No weekend working!

Hire Controller

Stockport 42.5 hours per week No weekend working!

This is what you will do

You love solving problems and making our customers happy! In short; as a Hire Controller at our Customer Contact Centre (CCC) in Stockport, you have a versatile and varied job in which you will never become bored!

You will be responsible for liaising with sales team and other functions to ensure prompt, efficient and reliable service delivery for our customers. You’ll be accepting customer equipment orders over the telephone and via email. Of course, you’ll be collaborating with our depots to ensure that our customers’ orders are fulfilled promptly and effectively. You make the arrangements with the customers and then you make sure that all of the administration that is needed for the rental is done correctly. Your problem solving skills will be invaluable when it comes to meeting our customers’ needs and communicating with external re-hire partners to source any additional equipment.

As an effective Hire Controller in Stockport, your main priority is thinking of the customers’ best interests. This means that you listen carefully to the customers’ wishes and are able to anticipate them well. Furthermore, you are responsible from A to Z that everything is arranged perfectly. Of course, you never miss an opportunity to explain to the customers which additional machines or products could benefit their projects. As an efficient Hire Controller, you will be maintaining regular contact with your customers to check if they have any new requirements and making outbound telemarketing calls to current and prospective customers.

Finally, when the customer has finished with the machines, you’ll be arranging for the collection and return of them and ensuring that the customer has received the best experience possible from Boels Rental!

The orange team in Stockport that you can be a part of consists of three other enthusiastic Hire Controllers and a brilliant Team Leader to train and support you.

As a Hire Controller within our UK Customer Contact Centre (CCC) in Stockport, your working hours will be Monday to Friday, 0730hrs to 1700hrs.

The office is located to the West of Stockport, in Heaton Mersey. It is 1.5 miles from East Didsbury train station and 1 mile from East Didsbury Metrolink.

CRE employee - Boels Rental - at computer with colleague wide

What Boels Offers

If you come to work with Boels Rental in Stockport as a Hire Controller, then you do that for a good reason. We will value your skills and that is why you can expect from us:

  • A competitive annual salary ranging from £26,000 to £28,000 plus quarterly performance based bonuses. The salary range represents the low and high end of the salary range for this position. It gives you an indication of what you could realistically expect to earn during your tenure in the position. It also takes into account any potential annual salary raises/reviews. Actual salary offered will vary depending on factors including but not limited to location, relevant skills/experience, relevant qualifications and performance
  • 33 leave days of annual leave per year including official bank holidays.
  • At Boels, we recognise the benefits that contributing to the community can have on our mental strength. This is why we also offer all our employees one additional day of leave per year (separate to the annual leave allowance) to spend supporting their local community, getting involved with a local charity, or boosting their mental strength.
  • Enhanced Maternity & Paternity Pay
  • Boels Rental recognises that many of the skills that Armed Forces Reservists gain during their training are transferrable to the workplace. Therefore, we offer seven days extra paid leave for you to undertake official reservist activities (proof from MOD to be provided).
  • Boels Rental offers you an Employee Assistance Programme with access to legal, health and wellbeing advice and support when you need it most (https://www.healthassured.org/)
  • Boels Rental recognises and honours our employees with quarterly and annual awards.
  • You can take advantage of the TechScheme (https://www.techscheme.co.uk/)
  • You can take advantage of the Cycle to Work scheme (https://www.cyclescheme.co.uk/)

Boels, join our orange family

On a large construction site, at a music festival or next door while your neighbour builds the new patio; you've probably seen our orange machines around. We are Boels: one of the largest machine rental companies in Europe. As a family business, we believe in personal commitment and a pleasant working atmosphere. With us, you aren't just another number. We want to get to know you and help you grow. Because even though we have grown into an international company, we will always be a close-knit orange family with a regional character. You are supported by a reliable family business, are given the space to grow, are encouraged to innovate and motivated to think green. As long as you keep it orange, of course.

Your Profile

‘Good geographical knowledge of the UK!’ ‘An understanding that customer satisfaction is paramount’: It's you, so you fit into our orange team in Stockport. To also become the best at Boels as a Hire Controller, you have to:

  • Have a good knowledge of the plant machinery and small tool hire industries.
  • Be IT literate and experienced in using windows applications and/or other hire inputting computer systems
  • Have excellent customer service skills coupled with tactful communication
  • Display a friendly and courteous telephone manner.
  • Be a strong team player, and enjoy working in a team.
  • Be available to work full-time hours.
  • Have valid proof of your right to work in the UK – (Boels does not arrange relocation, work visas or provide visa sponsorship)

Application process

Everything you need to know about our application process.

We screen your application thoroughly and send you a response within two business days. Is it a positive response? Then we'll contact you by phone to arrange an introduction interview. 

We will contact you by phone to talk about your application and answer all your initial questions. Is there a match? Then you're welcome to come in for a personal interview. 

Meet your future manager and get to know your workplace. We'll tell you more about the position and you are given the opportunity to ask questions. Of course, we will also discuss your work experience and you'll discover whether Boels suits you. 

Are we both eager to get started? Then you will receive a contract offer with a fitting salary for the position and our terms of employment. If you agree, we will prepare your contract and send it to you. You then need to sign a copy and return it to us. 

Welcome to our orange family! 

[Francine] will gladly answer your questions!

Questions?

Francine will gladly answer your questions!

+31 (0)6 39 11 11 21 +31 (0)6 39 11 11 21
Support from outside recruitment agencies is not required